standard-title Faq’s Our most frequently asked questions are below but if you have a question that isn’t answered here, please do not hesitate to call us on 015394 36544, thank you.


Our most frequently asked questions are below but if you have a question that isn’t answered here, please do not hesitate to call us on 015394 36544, thank you.

Question: Is there a difference between the Suites?

We have two Suites, which are called Eydis and Hertha. The two Suites and are identical and both have an indoor double spa bath. The photographs on the Accommodation page on the website are made up of a compilation of both Suites.

Question: How do I contact you?

Our Reception is open every day during office hours and our telephone number to call is: 015394 36544. If you would like to email us, our address is: 

Question: How do I make a reservation?

To make your reservation please call the Lakes Lodges & Hawkshead Suites team on 015394 36544, or by using our online booking system on the Accommodation page. Once a booking has been confirmed an automated email confirmation will be sent directly to you and then we will send you a personal email confirmation during our office hours. We kindly ask for a 30% deposit to secure a booking with the remaining balance due in full 4 weeks before your arrival date. If a reservation is made when the arrival date is within 4 weeks we do kindly ask for payment in full to confirm.

Question: Where do I find prices and availability?

Our nightly rates for 2 people are:

  • £295 Friday or Saturday 
  • £245 Sunday to Thursday 

These prices are all year round, with the exception of Christmas and New Year.

Please see the availability calendar on the Accommodation page for the full details and availability.

Question: What deposit is required?

We kindly request a 30% non-refundable deposit of the total cost, to secure your booking. If the arrival date is 4 weeks or less, of your booking, the balance will be payable in full, upon booking. On receipt of your deposit we will email your receipt and confirmation of booking. If you prefer, we can post this to you instead, on request.

Question: When is the final balance required?

The final balance for your reservation is due 4 weeks before your arrival date. Once received we will send your receipt and ‘Welcome Details’ with arrival information to you.

Question: Do you offer one night stays?

Yes, we are pleased to offer a one night stay or longer. There is no minimum stay requirement except during Christmas and New Year.

Question: What happens if I need to cancel my stay?

For Covid Cancellations our policy which is that if we have to close or there are restrictions that prevent you from travelling you can either rearrange your stay and transfer all monies paid or have a full refund.

For non-Covid reasons, our cancellation policy is that any monies received are non-transferable. If the arrival date is within four weeks we are unable to transfer a reservation to another date; we are also unable to refund deposit payments and balance payments, made within four weeks of arrival date. 

However, we will always endeavour to help wherever possible, and if we are able to re-sell your booking, we will then transfer your deposit or balance payment, relative to the amount received for the re-sale, to another date for you. Please remember that a re-sale isn’t always guaranteed and we are not always able to re-arrange reservations.

We strongly advise that you take out a travel insurance or a holiday cancellation policy to cover the risk of having to cancel your holiday. We do not provide this service ourselves but there are lots of competitively priced policies available.

Question: What payment methods can I use?

We accept payment by debit or credit card (Visa and MasterCard only) over the telephone, through our online booking system or in person. There are no additional fees for debit card payments or credit card transactions. Alternatively, you can pay by direct bank transfer and we will be happy to supply our bank details during the booking process.

Question: Where are we located?

We are based in Hawkshead, just 4 miles from Ambleside, in the heart of the English Lake District. The suites are in the centre of the picturesque village with 4 Lakeland pubs, tearooms and local shops.

Question: Can I bring my pet?

No. We are very sorry but the suites are strictly no pets.

We do have pet friendly accommodation at our sister company, Lakes Lodges. Please see the website for more details or do call our reception on 015394 36544 if we can help at all.

Question: Are beds made up and towels provided?

Our prices include all bed linen, hand and bath towels. We also provide spa robes for use during your stay and complimentary slippers. We also provide daily housekeeping in the suites.

Question: Is there internet access in the suites?

Yes, there is complimentary Wi-Fi provided, the code is provided on arrival.

Question: Is there car parking?

Yes, private parking is provided outside your door.

Question: Are the suites suitable for less mobile or disabled guests?

The suites are penthouse accommodation and on the first floor accessed by one flight of stairs. 

Question: Are the suites suitable for a romantic stay or honeymoon?

The suites sleep a maximum of 2 guests and are perfect for a romantic stay. They are beautifully furnished, with little extra touches and have an indoor double air spa bath. They are spacious, very luxurious and very private.

Question: What do I need to bring with me?

The suites are hotel style accommodation and are not self-catering, although there is a compact kitchen with refrigerator, microwave, kettle, toaster, coffee machine and small sink. All bedding and towels are provided and made ready for your arrival, for bookings of 2 or more nights we also offer daily housekeeping.

If you have anything in particular you require, please contact Reception before your arrival, by calling 015394 36544 or emailing us at

Question: What type of heating is there?

The suites are double glazed with full gas central heating and are very warm and comfortable. For extra cosy nights in, there is also a log burning stove. You will arrive to the fire laid ready to light and a basket of logs provided. Please note that logs only are to be burnt, no solid fuel or eco logs to be used at any time. 

Question: Is there air-conditioning?

Yes, the suites have air conditioning.

Question: What time is check-in and check-out?

The suites are available to arrive between 2pm and 8pm, on the day of arrival. Departure is by 11am, at the latest please, on the day of departure. If your arrival time is going to be after 8pm, we kindly ask that you let us know in advance as our Reception will be closed.

Question: Are all Suites non-smoking?

Yes. The suites are strictly no smoking (which includes e-cigarettes and alike), including any outside areas where smoke may travel into the property.

Question: Is there an emergency contact to call during my stay?

Emergency contact details are provided on the email booking confirmation and also on arrival.