PLEASE READ THIS CAREFULLY. WHEN YOU MAKE A RESERVATION REQUEST WITH US (WHETHER BY EMAIL, ONLINE, TELEPHONE OR POST), THESE CONDITIONS ARE DEEMED TO HAVE BEEN ACCEPTED BY YOU.
1.1) “Additional Fees” means any fees payable by the Holidaymaker other than the Rental Charge and Booking Fee, including (but not limited to) card handling fees and supplementary housekeeping charges.
1.2) “Agent” means Lakes Lodges Limited whose registered Company Number is 07976317.
1.3) “Booking” means the reservation of the Property by the Holidaymaker.
1.4) “Booking Conditions” means these terms and conditions.
1.5) “Deposit” means:
(a) 30% of the Rental Charge; or
(b) if the holiday is due to commence within four weeks of the date of a Reservation Request, 100% of the Rental Charge.
1.6) “Holidaymaker” means the person or persons making the Booking.
1.7) “Holiday Confirmation” means the confirmation of the Booking issued by the Agent to the Holidaymaker (by email and/or post) once the Initial Payment has been processed.
1.8) “Initial Payment” means the payment of the Booking Fee, the Deposit and any applicable Additional Fees.
1.9) “Property” means the accommodation for which a Booking is made.
1.10) “Property Owner” means the owner of the Property for which a Booking is made.
1.11) “Rental Charge” means the total rental charge payable in respect of the Booking.
1.12) “Reservation Request” means a request to make a Booking in the form of a completed holiday booking form (whether submitted via the post, email, website or otherwise) or a telephone booking.
1.13) “Short Break” means a holiday for duration of less than seven nights.
2. ROLE OF LAKES LODGES LIMITED
2.1) The Agent acts as agent for the Property Owner to take and arrange Bookings. The Agent does not own or manage the Property but reserves the right to refuse any Booking.
2.2) Once the Initial Payment has been made and a Holiday Confirmation has been issued by the Agent, a legally binding contract shall exist between the Holidaymaker and the Property Owner pursuant to which the Property Owner will make the Property available for the period set out in the Booking. For the avoidance of doubt, the Agent shall not be a party to such contract.
2.3) The contract shall be subject to these Booking Conditions and any other special conditions made known to the Holidaymaker at the time of the Booking.
2.4) The Agent accepts no liability for any defects or unavailability of the Property or any other problems with the holiday. The Holidaymaker’s right of action (if any) shall be against the Property Owner and not the Agent.
3. BOOKINGS AND PAYMENT
3.1) Following receipt of a Reservation Request the Agent shall check the availability of the Property. If the Property is available for the Holiday, the Agent shall reserve the Property.
3.2) Upon reservation of the Property in accordance with clause 3.1, the Holidaymaker must make the Initial Payment to the Agent, unless advised otherwise. If payment is not received, the reservation will be cancelled.
3.3) Upon receipt of the Initial Payment, the Agent will issue a Holiday Confirmation to complete the Booking.
3.4) The balance of the Rental Charge (if any) must be paid by the Holidaymaker to the Agent no later than four (4) weeks prior to the commencement of the holiday (the Agent shall endeavour to inform the Holidaymaker of the due date at the time of the Booking).
3.5) Where the Agent has not received the balance by the due date, an overdue reminder email will be issued to the Holidaymaker. If the balance is not received within four (4) days of that reminder, the Agent reserves the right to treat the Booking as cancelled by the Holidaymaker and clause 5 shall apply and the Holidaymaker shall have no claim against the Agent or the Property Owner for compensation or reimbursement whatsoever.
3.6) The prices stated on the Agent’s website and in the Agent’s brochure are cash prices in pounds sterling. Any charges raised against the Agent by its bank for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the Holidaymaker to the Agent within seven (7) days of the Agent’s request to do so.
3.7) All payments must be made in pounds sterling.
3.8) The Agent reserves the right to correct any error in advertised and/or confirmed prices.
3.9) Please note some Property Owners may charge a good housekeeping bond (as mentioned in the individual Property details). The Owner shall liaise directly with the Holidaymaker to collect and (if appropriate) return this bond. The Agent has no control over any good housekeeping bond that may be collected.
4. BOOKING DETAILS
Immediately upon receipt of the Holiday Confirmation from the Agent, the Holidaymaker should check the details and notify the Agent of any mistakes/errors made by the Agent as soon as possible and in any event within seven (7) days; no changes can be made to the Booking after this time. The Agent reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.